Knowledge base platform
with an AI assistant
A knowledge management platform with an AI assistant helps employees quickly find the information they need, complete onboarding and training, and helps teams make effective use of a single knowledge space.
HR tech market
Trusted by
5 000+
projects delivered
1 000 000
platform users
10+ years
in the HR tech market
Scattered knowledge slows work down
An employee faces a question from a customer or during a shift and waits for a colleague instead of solving it quickly.
For service teams, delays reduce speed and the quality of customer service.
A wrong instruction or acting from memory leads to errors, rework and direct losses.
Documents, articles, training and important files live in folders, LMS, portals and chats.
HR and managers search again and again for information that already exists in internal sources.
A single shared base doesn’t work: different departments and levels need different spaces and permissions.
A knowledge management system that speeds up work
From question to solution
- Ask in plain language
- Semantic search
- Answers with a link to the source
- Solutions without waiting for an expert
Everyone sees only permitted knowledge
- Answers only from accessible sections
- Content is separated by department
- Role-based access control
- Permissions apply to every query
Standalone or together with an LMS
- Corporate knowledge base
- Training, onboarding and communications
- Articles, documents and materials
- Web and mobile app
Instructions wherever help is needed
- Work without a corporate computer
- Access on shift and on site
- Guidance right in front of the customer
- Web, iOS and Android
Grow your knowledge base with data
- Employee query history
- Topics with no ready answer
- Materials to update the base
- Content quality management
How an AI-powered corporate knowledge base helps different teams
Retail / HoReCa / Logistics
Employees get the right instructions the moment a question comes up. This helps them handle unusual situations faster and follow consistent standards.
Manufacturing
Employees check the procedure on shift or on site without calling an expert. Up-to-date knowledge helps reduce errors, downtime and rework.
Service teams
Operators get guidance during a customer call. Fast search in a single knowledge base cuts response time and helps maintain service quality.
Checklist: an AI knowledge base in 14 days
From preparing materials to launching a pilot
- Which materials to start with
- User roles and access rights
- Preparing documents for smart search
- Checking AI answer quality
- A 14-day launch plan
Testimonials and case studies
Talent Rocks adds value to onboarding and training programs
HRD, Finist insurance company
Deputy CEO for HR Policy
HR Project Manager Drivee
Launch a knowledge base without extra workload
A step-by-step rollout plan takes your business processes into account, saves your team’s resources and helps you validate results faster.
We define the project’s business goal
We agree on work scenarios, metrics and project management rules. We identify where response speed, service quality or fewer errors make a noticeable business impact, so the team focuses only on priority tasks.
We take only the knowledge you need
For the pilot, we gather priority documents, articles, instructions, templates and FAQs. There’s no need to migrate the entire knowledge base at once: a selected set is enough to check answer quality faster and avoid unnecessary costs.
We factor in your company’s processes
We map out departments, roles, workflows and work rules. The knowledge base structure and access control mirror your organization’s logic, so the solution reflects the company’s real processes instead of forcing the team to adapt to a ready-made scheme.
We connect the right sources
We connect the selected materials and plan data migration. If the project needs integration with other systems, we define the API, SSO, formats and direction of exchange upfront to reduce rework for the client’s specialists.
We set up structure and permissions
We create sections, groups and access control rules. We make sure different roles get answers only from permitted documents and materials, and that restricted information is excluded from search for users without the right permissions.
We review answers with experts
We test real questions, answer quality and source links. Company experts step in only where subject-matter review of the model is needed, so their time goes to important fixes rather than manually managing every query.
We launch for a selected audience
We open the service to the first group of users and collect usage history. We analyze common work questions, answer quality and problem areas to make fixes before scaling the project to other departments.
We scale based on real data
We expand the knowledge base and add new groups, training and communications. Project management relies on analytics and feedback, so the company invests resources in high-demand scenarios and gains more capabilities as it grows.
Test the AI assistant on your company’s materials
Try it in action for free
We support the rollout until you see results
Project Manager
Builds the plan and keeps to deadlines
Designer
Adapts the interface to your HR brand
EdTech instructional designer
Helps structure training and content
Technical support
Supports administrators after launch
Try for free
We’ll demo the solution on your materials and agree on the pilot format.
Request a demoDeveloped in Russia
Listed in the Russian Software Register
Security standards
Personal data operator
Frequently asked questions
A corporate knowledge base is a single knowledge management space: documents, articles, instructions, templates and training materials. Employees ask questions in plain language, and the AI assistant finds relevant information and shows the source.
Yes. The system can work as a standalone product or as part of Talent Rocks. As part of the platform, you combine knowledge with onboarding, training, internal communications, analytics and a mobile app.
Regular search finds matches by title or keywords. AI search takes into account the meaning of the question and the content of the base. Users get a ready answer with a link to the source, even if they don’t know the exact document title.
The AI uses only the materials available to a specific user or their role. You can create many independent spaces for different departments and tasks on a single platform. Flexible permission settings make it easy to manage visibility.
Yes, any generative model needs oversight. In Talent Rocks, answers are based on corporate materials and include a source, while testing, feedback and quality management help reduce the risk of inaccurate answers.
A messenger chatbot usually remains a separate channel or an interface to files. Talent Rocks combines AI search, a knowledge management system, training, onboarding, communications, analytics and permission management in a corporate environment with web and mobile access.
An EDMS is primarily designed for storing, approving and routing documents. Talent Rocks connects corporate knowledge with AI search, training, communications, mobile work and analytics, so it helps with everyday tasks, not just document management. Many teams use it as a convenient alternative to Confluence and SharePoint.
You can connect policies, instructions, articles, FAQs, news and training materials. There’s a convenient online documentation editor, a form builder and the option to set an icon for each document. API and SSO integrations with LMS, HRM, CRM, portals or EDMS are available. Flexible integration lets you quickly embed the knowledge base into your current infrastructure and connect it with Google Sheets, Jira, Telegram and other services.
The plan depends on the number of users, hosting, integrations and selected modules. For a standalone knowledge base, you can choose a starter plan; when adding training, onboarding and communications, choose an extended one. The plan contents and additional services are set out in the commercial proposal. After launch, you can change the plan as the project grows. Book a consultation, and we’ll show you the system on your materials.